Thank you for choosing prepmonk.shop! We are committed to providing you with fast and secure shipping. Here you can learn about our shipping policies, partner carriers, and international shipping options. Please ensure you read and understand the following terms before placing an order.
- Domestic Shipping
Shipping Costs
Shipping costs within the United States vary depending on the total order value and shipping method. We offer free standard shipping.
Shipping Times
Standard shipping: 3-7 business days (depending on the destination).
Expedited shipping: 1-3 business days (for orders with expedited shipping).
Oversized Packages: Orders containing large items may experience longer shipping times, typically 5-10 business days.
Please note that all shipping times are calculated on business days (Monday through Friday), excluding holidays and special circumstances.
Shipping Partners
We partner with the following carriers to provide you with reliable shipping services:
United States Postal Service (USPS)
FedEx
United Parcel Service (UPS)
After your order is shipped, we will provide a tracking number that you can track through the respective carrier’s website. - International Shipping
We offer international shipping services to customers worldwide. We currently ship to the following regions:
Canada
Europe
Australia
Asia
Other international destinations (please contact customer service for details)
International Shipping Costs
International shipping costs will vary depending on the destination, order weight, and shipping method. Shipping costs will be calculated and displayed at checkout. International customers are responsible for all customs duties, taxes, and import fees (if applicable). In some cases, shipping costs may be higher, and the specific cost will be displayed at checkout.
International Shipping Times
Standard international shipping: Typically takes 10-20 business days (varies depending on the destination).
Expedited international shipping: Typically takes 5-7 business days (depending on the carrier and destination). International Logistics Partners
We partner with the following international logistics companies to ensure the safe and expeditious delivery of your order:
DHL International Shipping
FedEx International Shipping
UPS International Shipping
USPS International Service (available to certain destinations only)
You will receive a tracking number after your order is shipped and can track your package in real time through the respective logistics company’s official website. - Import and Export Standards and Duties
Import and Export Standards
All international orders must comply with the import and export regulations of the destination country or region. We ensure that all products meet US export requirements and provide the necessary export documentation. As the consignee, you are responsible for ensuring that your purchased products meet the import regulations of the destination country.
Duties and Taxes
International customers are responsible for all duties and import taxes imposed by customs. These charges depend on the laws and regulations of the destination country and may be collected by customs upon arrival. We recommend that you check your local duties and taxes before purchasing.
Please note that we are not responsible for any delays or fees caused by duties, taxes, or other import requirements. - Shipping Issues and Damage
Package Loss or Damage
If your package is lost or damaged during shipping, please contact our customer support team as soon as possible. We will investigate with the logistics company and provide necessary support. Please ensure you inspect the item carefully upon receipt. If you find any issues, please contact us within 48 hours of receipt.
Shipping Delays
While we strive to ensure on-time delivery, shipping may be delayed due to weather, holidays, customs clearance, or other uncontrollable factors. We cannot control these factors, so shipping times are for reference only and cannot guarantee 100% on-time delivery. - Special Notes
Address Changes
We are unable to change the shipping address after your order has been shipped. Please ensure that the shipping address you provide is accurate. If your order is returned during shipping due to an address issue, you may be charged for reshipping.
Uncollected Packages
If your package is returned to us by the postal or courier company and you did not collect it within the specified time, you may be charged for reshipping. Please ensure that you collect your package promptly upon delivery.