Welcome to the prepmonk.shop FAQ! Here, you’ll find answers to frequently asked questions about our products, orders, shipping, and after-sales service. If you can’t find the information you need, please feel free to contact our customer service team.

1. How do I place an order for a bag?

Browse our product pages, select the bag you like, and click the “Add to Cart” button.

Confirm the items and quantity in the shopping cart, then click “Checkout.”

Log in or register an account, fill in your shipping information, and select a payment method.

After completing payment, you will receive an order confirmation email to track your order status.

2. Can I modify or cancel my order?

Once an order is submitted and paid for, we will process and ship it as quickly as possible. Therefore, we recommend contacting customer support within a short period of time after order confirmation to modify or cancel your order.

If your order has not yet shipped, we will do our best to assist you in modifying or canceling it. Once your order has already shipped, we are unable to modify or cancel it.

3. What are your payment methods?
   We accept a variety of payment methods, including but not limited to:
   Credit Cards (Visa, MasterCard, American Express, Discover)
   PayPal
   Apple Pay
   Google Pay
   All payments are processed through a secure third-party payment gateway to ensure your information is secure.
4. What are the shipping costs and delivery times?
   Shipping Costs: Standard shipping within the United States is usually free. International orders may incur different shipping costs depending on the country and region.
   Shipping Time: We offer various shipping options, including standard and expedited shipping. Standard shipping typically takes 3-7 business days, depending on your address and shipping method. Expedited shipping typically takes 1-3 business days.
   Shipping times are estimated when you place your order, and you can view details on the order confirmation page.
5. How do I track my order?
   Once your bag is shipped, we’ll email you a tracking number. You can use this link to track the status of your package. If you don’t receive the tracking email, please check your spam folder or contact customer support for assistance.
6. How do I return or exchange an item?
   If you are not satisfied with your purchase, you may return it within 30 days of receipt.
   Returned items must be unused, unopened, and with all original tags attached. Please ensure the bag is fully packaged to prevent shipping damage.
   Return requests can be submitted through the “My Account” page on our website or by contacting our customer service team via email.
   Refunds will be processed after we receive the returned item and typically take 7-10 business days to be credited to your original payment account.
7. How is the quality of our bags guaranteed?
   We work with renowned global manufacturers and designers to ensure that the design and quality of each bag meets our exacting standards. All bags undergo rigorous quality inspections to ensure they are free of defects. If you have any issues with the bag you received, we offer returns and refunds.
8. Can I change my shipping address?
   If you need to change your shipping address after your order has been confirmed, please contact our customer support team as soon as possible. If your bag has not yet shipped, we will do our best to change the address. If your bag has already shipped, we are unable to change the shipping address and you will need to contact the courier to make the change.
9. Why did I receive the wrong item or a defective item?
   We sincerely apologize for the inconvenience. If the item you received doesn’t match your order or is defective, please contact our customer service team within 7 days of receiving the item and we will provide a return or exchange.
10. How secure is our website?
    We take your privacy and security very seriously. All transactions on our website utilize SSL encryption to ensure the security of your personal and payment information. We partner with reputable payment gateways to ensure your payment is secure and reliable.