Thank you for shopping at prepmonk.shop! We want you to be satisfied with your purchase. If you are not satisfied with your purchase, we offer a convenient return and exchange service. Please read the following policy to ensure a smooth return and exchange process.
- Return and Exchange Terms
We accept returns and exchanges in the following circumstances:
Returns: If the bag you received is defective, damaged, does not match your order, or you change your mind after receiving it, we accept returns.
Exchanges: If the bag you purchased is the wrong size, color, or otherwise unsatisfactory, we also offer exchanges.
Please Note:
Returns and exchanges must be made within 30 days of receipt.
All returned items must be unused, unopened, and have the original tags and packaging attached.
We do not accept returns or exchanges on clearance or discounted items.
We do not accept returns or exchanges on used or damaged items, unless the reason is due to quality issues or shipping damage. - How to Request a Return or Exchange
Login: Please log in to your account, go to the “My Orders” page, and select the item you wish to return or exchange.
Fill out the Return or Exchange Form: Please complete the Return or Exchange Request Form, stating the reason for your return or exchange and the desired method of processing (return or exchange).
Contact Customer Service: If you are unable to request a return or exchange through the website, you can contact our customer service team by email or phone, and they will provide detailed return and exchange instructions. - Return Shipping: Return shipping: If you are returning an item due to quality issues or damage, we will cover the return shipping costs. Please ensure you use a recommended carrier or pre-authorized shipping method to ensure the safe return of your item.
Exchange Shipping: If you are requesting an exchange for personal reasons (e.g., the wrong size, a color you don’t like, etc.), you will be responsible for the return shipping costs. We recommend using a shipping method with a tracking number.
Free Returns: We offer free returns for eligible orders within the United States. If you have any questions, please feel free to contact us for details on free return terms and conditions. - Refund Processing
Refund Method: Once the returned item has been received and inspected, your refund will be processed to the original payment method. Refunds are typically credited to your account within 7-10 business days of receipt and processing.
Refund Amount: The refund will be deducted from the return shipping fee (if applicable) and any applicable customs duties and import taxes. Please note that shipping fees paid by you are non-refundable. - Damaged or Incorrect Items
If your item was damaged during shipping or you received the wrong item, please follow the steps below:
Reporting an Issue: Please contact our Customer Service team within 48 hours of receiving your item to report the damage or inaccuracy.
Providing Proof: Please provide photos of the item and any evidence of shipping damage to help us resolve the issue as quickly as possible.
Resolution: We will arrange a return or exchange, and all shipping costs will be borne by us. - Special Circumstances
Out-of-Stock Items: If your item is unavailable due to inventory issues, we will contact you promptly and offer you a refund or exchange. International Returns and Exchanges: International orders have different return and exchange policies than domestic orders. Return and exchange costs are the responsibility of the customer, and all international returns and exchanges must comply with the import regulations and customs requirements of the destination country. Please contact our customer service team in advance for more information.